Perfection
Ray was an excellent guide. He was friendly and fun from he very beginning and by the end we felt like he was part of the family. We miss him! Aside from his personality he knew so much about the animals and the country it was mind boggling. We learned so much about not only the main animals but any animal or bird we saw. We even talked about termites for 45 minutes. We never knew how amazing they are. We saw every animal we could have hoped for and he was so good about letting us really take our time observing anything we wanted to. We can’t say enough about him!!
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”