It was a delight to spend 12 days traveling with Joachim. He was consistently friendly, cheerful, prompt, and always trying his very best to make sure that we experienced and saw everything that it was possible to see–which he did with remarkable success. He was infinitely patient with us as we repeatedly pointed out the many birds that we saw and always stopped so that we could take pictures . He was also very good in helping us to identify them, including supplying us with a list of the birds that we had seen at the end of our trip to help us in identifying our many pictures of new, unfamiliar birds. He ensured that we saw every animal that we knew of in Tanzania, including rare leopard cubs, and also some species that we didn’t know about. He used his skills to enable us to see the wildebeast migration across the Mara River, despite our initial hesitation (fortunately all made it across safely, to our relief). Joachim truly was a friend as well as a wonderful guide and ambassador for our trip.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”