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I told Willy on the last day of safari that we met as strangers but parted as friends.. Two words describe Willy: Simply Amazing. He constantly monitored the dynamic of our 6-person group, attended to our needs, worried about those who weren’t feeling well, and was ALWAYS on the lookout for yet one more animal for us. If not for his eyes,we would not have seen leopard, cheetah and rhino, and due to his knowledge of animal behavior . . and his infinite patience . . . we might not have seen the spectacular wildebeest river crossing that we experienced.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”