6 Star Service and Dream Vacation
Alex was wonderful! I can’t rate him highly enough! He was informative and fun- very easy to chat with about all topics. We were his first safari in more than a year, and it was great to see his joy at being back in the field. Alex found the most incredible animals and we were often the first vehicle on-site. He helped us plan our days, keeping our wish list in mind. We couldn’t believe how many big cats he found…and seeing part of The Great Migration was so special. He was patient while we snapped thousands of photos. He provided interesting details about Tanzania, especially about the history of tribes. He was a safe and responsible driver.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”