A2T and Willy exceeded expectations, over delivered, and made our trip a success!
Willy greeted us with a warm smile, hug and handshake the first time we met him. He was ALWAYS early and waiting for us. Willy was warm, caring, patient, and did an excellent job of positioning the vehicle to get the best photos while balancing that with respecting the animals. He also was a master at balancing the amount of time we spent watching animals with moving on to explore. I never felt rushed. His attention to detail was excellent. Right from the start ….having cold bottled water available in each of our water holders, he explained all the features of the vehicle including the awesome charging station, the bean bags for steadying our cameras, and every day we started with a clean vehicle. He was extremely knowledgeable, and I appreciated that he used the guide books when asked a question he needed to research further in order to answer our questions. We were so surprised when we checked into our room in Dar es Salaam and received a call from Willy to make sure we got there safely. He was such a professional and did an excellent job!
“We received a high standard of service, attention and care from our consultant from the very first conversation. The mark of exceptional service is anticipating the needs of customers and Casey is a master. Prompt, detail oriented and comprehensive, he handled every detail of our trip of a lifetime, modifying our plans on a few occasions as I changed my mind and flights were canceled. Taking the multiple aspects of planning in stride, he always engaged with me in a friendly, patient, courteous manner than made me feel like I had chosen wisely in selecting A2T. His recommendations proved he truly understood what type of experience we were looking for and they did not disappoint. I could not be happier with the service we received and our experience in country. I’ve told everyone who would listen. Thank you Casey. You will always be a part of this trip of a lifetime.”