Willy greeted us with a warm smile, hug and handshake the first time we met him. He was ALWAYS early and waiting for us. Willy was warm, caring, patient, and did an excellent job of positioning the vehicle to get the best photos while balancing that with respecting the animals. He also was a master at balancing the amount of time we spent watching animals with moving on to explore. I never felt rushed. His attention to detail was excellent. Right from the start ….having cold bottled water available in each of our water holders, he explained all the features of the vehicle including the awesome charging station, the bean bags for steadying our cameras, and every day we started with a clean vehicle. He was extremely knowledgeable, and I appreciated that he used the guide books when asked a question he needed to research further in order to answer our questions. We were so surprised when we checked into our room in Dar es Salaam and received a call from Willy to make sure we got there safely. He was such a professional and did an excellent job!