Alex made sure that every day of our safari was special! Really special!
Alex was really great. He was charming, and knowledgeable, and very thorough. He was responsive (always waiting while we took 2 or 200 more pictures), AND knew when to push us to do one more thing when we thought we had done enough for the day. He really communicates a love of animals, which makes the sightings more fun and interesting. He guarded against anything going wrong and made sure that we had a special experience everyday!
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”