Amazing Honeymoon and Unbelievable Guide
Simply, Alex was AMAZING! It was clear from the start that he is really passionate about animals and gets excited about being on the safari every time he was on it. He is extremely knowledgeable about all of the facts, but more than that, is an amazing observer of animals and can really tell you what the animal is going to do next. We also loved that Alex was super mindful and perfect for the intent of our trip. We were on our honeymoon, and as much as we liked spending time with him all day, appreciated that he gave us space in the evenings to be a newlywed couple.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”