Amazing, wonderful experience
Alex was wonderful. I can’t imagine a more fun person to spend 9 days with. Nothing was a “problem” for him. He answered all our questions. He really was determined to find all the animals for us and we saw the Big Five in the first 3 days. Sometimes I thought he was a magician as he would spot the leopard in the tree, way in the distance. He was also a wonderful driver. I have always suffered from motion sickness and I brought medication and Sea Bands on safari and was prepared to ask for the front seat in the vehicle. Instead I spent 9 days in the far back seat. No motion sickness at all. He was also so patient. At our first lion encounter, I could not see the lions on a hill. Alex gave me very specific directions to find them. I was probably too excited. He came to the back seat and worked with me until I found them. Thank you Alex.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”