An amazing time with Willy
Willy was amazing–he knew so much about everything, was flexible and easy going, but also kept us moving when we needed to and made sure we didn’t feel like we were just being herded from here to there to see the animals—his passion for the wildlife was great, and his patience to explore and wait and enjoy the wilderness was great. Willy made our experience the amazing time that it was–he is truly a fantastic guide and a great person and gets our highest, most glowing recommendations!
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”