Exceptional trip of a lifetime
Willy was an incredible guide on so many levels. He must have eyes in the back of his head in his ability to spot animals! His knowledge of animal behavior and tracking put us in positions to always find what we were looking for. He made me feel safe throughout the trip, even on the sketchiest of roads, was resourceful when needed and personable and funny. His strong relationships with other guides and leadership in that community provided us with such a great experience. He answered all of my questions, even the silly ones.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”