Great experience with a fantastic guide
Alex was professional and was never hesitant to stop the car and talk about animals, although we’ve seen them a few times already. He never seem stressed and he was always (it seemed) looking for a better place for the car so that we could get a better view. Impressive effort since it was quite a lot of driving.
One afternoon, we were actually heading back to camp, he said that he just wanted to check something out. We drove off and suddenly heads up in the bush where an antelope was staring at something. Turns out the antelope is looking at a cheetah with her cub that wasn’t visible from where we headed up in the bush. No other humans present. Maybe this is basic guide skills but to us it was a fantastic experience. And I guess that the one hour detour in the afternoon says something about Alex’ will to make your trip really special.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”