Great source of knowledge enable us to have a once in a lifetime experience.
Willy was with us for the first six days until he had to return home due to a death in the family. He was very personable and shared his knowledge very effectively. Our group seemed to connect with him immediately. He helped us understand culture of the people of Tanzania was a very good representative of the people. He displayed expert knowledge of the wildlife and vegetation we experienced and was effective at answering questions and providing in depth explanations to help us better understand the interactions between animals, the land and people. He displayed a understanding and familiarity of what was happening in each park to maximize our ability to see the wildlife we were interested. Alex picked up where Willy left off and provided a seamless transition and continued with equal quality with his own unique style and personality. We felt that interchangeability and quality of Willy and Alex is a tribute to the quality of service A2T is committed to provide it’s clients.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”