Highly recommend Willy
We felt that Willy cared and was passionate about his work and desire to make us learn about the wildlife and the surrounding habitats in the area. During our 9-days together, he was always in great spirits and ensured we were having a good experience. He’s very knowledgeable and when he didn’t know an answer he would look it up and get back to us. Every morning the automobile was sparkling clean and he was always ready to go at the agreed-upon time, always waiting for us to meet him.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”