I love Tanzania and Willy is my family.
Beyond superior. Despite extreme conditions regarding mud, we never got stuck. In fact, Willy stopped and helped get other drivers get unstuck! We enjoyed the short experience of that and appreciated the comradeship amongst guides of which Willy is seemingly a leader across all companies. He is my family now and we will choose him upon our return to the great country of Tanzania. I need you to understand I rarely give the highest mark for anything as I firmly believe there is always room for improvement. I give Willy all 10s…his skills are to the nines and my emotions push to tens. Well done Access2Tanzania.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”