Once in a Lifetime until we come back
Alex was kind, patient, funny, enjoyable, joyful, competent, and sharing in addition to being able to spot and identify animals and birds perfectly. His sense of us and what we wanted in our safari was wonderful; he took time to stop and really watch all the animals and the birds. His sense of humor and kindness to us and to others was beyond perfect. After ten days with Alex, we felt he was part of our family and we were part of his. He made our safari a true once in a lifetime experience. I cannot say enough good, wonderful , fabulous things about Alex.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”