No more “personal, sensitive” questions! An inside joke, you’ll have to ask Willy! :)
What a pro. When I think about all the years Willy has been a guide and all the same, basic questions he’s had to answer, his sincere engagement with us was just remarkable. It’s not like he hasn’t seen zebra and elephants a hundred times–but you would have never known, as he enthusiastically observed and described what we’re seeing. We also had several very interesting in-depth conversations about the Masaai, about conservation and about gender in Tanzania. I really appreciated his willingness to talk candidly and passionately about his view of things. His concern and care for fellow guides and fellow citizens was inspiring to watch.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”