Perfect!
I can’t say enough about Willy. He was 100% reliable and made us feel totally safe. He was a safe driver, negotiating difficult roads. He had an eagle eye for animal viewing, always arranging the jeep for the best photo opportunities. Beyond his high level of competence, he was gracious and warm, funny and helpful, and just great to spend two weeks with. He “read” us well, instinctively knowing when we wanted to interact, and when we wanted a little quiet time. He was ethical, helpful and thoughtful. My husband walked away from the safari saying that Willy might be the finest man he has ever met.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”