Surpassed our loftiest expectations!
Absolutely fantastic! Willy dedicated his time, energy, knowledge to making this trip meet and exceed our dreams. He was amazing at finding animals for us — whether on the radio to other drivers, or just spotting. I still don’t know how he could spot so much from so far away while driving on rough roads. His depth of knowledge and explanations were invaluable. Very personable, knowledgeable, and easy to get along with. We can’t imagine a better guide.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”