The Ultimate Vacation!
Usually feedback includes negatives and positives. there are NO negatives.
Wily became our friend on the first day. He is intelligent and able to teach his wealth of knowledge in an engaging and straightforward way even while driving! His discussions of Tanzania, the Masai culture and the animals were always fascinating.He always made all of us feel included from my quiet son to my ever questioning daughter! He was aware if any of us seemed uncomfortable or might need some help in some way. In some potentially uncomfortable situations in towns where some of the people came a bit close to the car, he made us feel safe without making the people feel poorly. You are fortunate to have so good a person working with you.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”