Truly a Dream to Reality Trip and Can’t Wait to Go Back!
We could not have asked for a better guide. Alex was truly wonderful in every way and he really made our trip just incredibly unforgettable. He is very knowledgeable with culture, politics, and wildlife in its environment, and has super bionic eyes. Whenever we saw a bird or animal, he knew what it was and was able to explain a little something about what they were doing or going to do. He spotted a male and female ostrich and stopped to explain what we were about to witness — and surely enough, it was a beautiful mating dance. We witnessed gazelles posturing and going into a fight, brother lions after a take over of a pride, baby topi being born, cheetah putting on a show after his meal… list goes on and on. With Alex, we always felt safe and taken care of. His driving was safe and courteous — whenever we had a car approaching our direction, he would roll his window up to prevent dust from coming in. He knew just where the bumps were like he memorized the routes. We shared many laughs and insightful conversations. He was accommodating to our needs and adapted to our interests. At the end of our trip, we were sad to say our farewells to our new friend and we hope to stay in touch via facebook.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”