Unforgettable Experience
We were very happy with Willy. We were impressed by his knowledge and ability to find so many animals. The thing that stood out the most was his true passion for his job and the wildlife. We have been on trips were guides are just going through the motions, this was not the case with Willy. He was just as excited to find animals as we were which created a better experience. The trip ran smoothly and Willy was flexible to our needs. We really appreciate Willy helping make our trip so unforgettable!
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”