You would be lucky to have Alex as your guide.
I can’t even imagine the trip without Alex. We were so lucky to have him. Not only was he a super smart, sweet and nice guy to be around, it seemed like he was giving it his all to search for animals. Alex’s knowledge of the animals and the parks were outstanding; we could feel his passion for the job. He went above and beyond to try and make us happy. He really tried to get the hairdryer to work, which was so kind. He also taught us a lot about the culture of Tanzania, I felt like I learned about a slice of life despite not really getting out of the car much. The trip would not have been the same without him. We felt like we made a new friend.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”