After a trip concludes, guests are asked to fill out a post-safari survey to let us know how things went. Like with our Guide Reviews, the following testmonials are all honest feedback from our recent guests.
“This was a private tour for 4 adults. Our ideas for the trip were listened to & incorporated into our plans. Everything went very smoothly & we totally enjoyed the trip. Casey did all the planning with us & Karen gave us a very complete pre-trip phone call answering all our questions.”
May 20, 2015
“The trip was extremely well organized and run.”
May 20, 2015
“Access 2 Tanzania was awesome! Visiting Africa and going on Safari was on my bucket list and A2T fulfilled it completely. My husband likes spontaneity but I insist on long term planning so when my husband told me he wanted to go to Tanzania in just over 3 weeks I laughed. Two days later he came to me with a plan that Casey and he put together. I was dumb-founded. It was not a canned tour planned by A2T for a group. It was a private itinerary planned by my husband and Casey to accommodate exactly what WE wanted to do and where WE wanted to go. We left for Tanzania 3 weeks later! Amazing! We changed plans many times after the initial plan and Casey was very patient and accommodated us with no resistance. Casey always had answers to our questions and gave us recommendations that we would never had thought of. A2T didn’t just give ‘lip service’ they provided what they said they would and told us what they could not. I questioned this because they offer so many wonderful options and I wondered what we would actually get when we arrived. Another thing I was pleased with is that during our planning Casey did not constantly try to ‘up sell’ us. ‘Wilfred’ was our guide and he was wonderful. He is such a nice, good and fun person. We felt so lucky to have him. That said, we spoke to others from A2T and they also felt the same about their guides…
May 20, 2015
“Excellent”
May 20, 2015
“Awesome job. Very professional.”
May 20, 2015
“We were very pleased. Our guide, Ray did everything possible to ensure a good time for all. The organization was right on. Everything went as planned and the accommodations were very nice.”
February 6, 2015
“Great company.. great help planning,”
February 6, 2015
“A2T was great across the board! We had a very positive trip-planning experience and felt about as ready as possible for our trip. Karen was a pleasure to work with in this regard, and often anticipated questions before they were even asked. She was very available and helpful throughout the pre-trip process, and even during the trip itself (though there were no issues that arose).”
February 6, 2015
“Very professional and well organized. Very informed and conscientious guides. St Paul office was the back bone for our trip. The company delivered exactly as promised.”
February 6, 2015
“Very well run. The trip exceeded our expectations. Willy was a fantastic guide……very knowledgeable, personable; he focused on our safety, well-being and personal interests. He was a key element in making our trip great.”
February 6, 2015
“I felt like I made the right choice! I wanted a company that had its own guides and vehicles and didn’t subcontract out. That made a difference, because our guide was experienced and invested in our trip. Everything was well organized and exceeded my expectations. I felt that there was attention to detail and we always felt comfortable and safe.”
January 27, 2015
“Without Access2Tanzania we probably never would have gone to Africa. A2T made it possible. Everyone we encountered A2T was friendly and helpful, both here in the US and in Tanzania. We were very pleased with the itinerary that was set for our trip. It was perfect. The range of parks and reserves was varied and interesting. The accommodations were comfortable and gave us great insight into choosing places to stay for our next trip (hopefully). Inserting the experience of going to Nyamuswa was a wonderful counterpoint to our time in the parks with the animals and birds. It really made the trip special. Our guide Mussa was friendly, knowledgeable and resourceful. We never got tired of spending nearly 12 hours a day with him. He may have gotten tired of us.”
January 27, 2015
“Competent and customer oriented approach. From the first contacts you really have the feeling that they are there to help and support you, understanding your needs and wishes. A2T is a serious company, they also have sound and good values that come out from how they treat their employee, guides, and maintains their vehicles.”
January 19, 2015
“Excellent! We loved every minute of the trip. Ray was an excellent guide who has a wealth of knowledge and is a wonderful person as well. It was truly the trip of a lifetime that lived up to our high expectations!! The information provided ahead for planning was very helpful and it was apparent that Karen and the rest of the company have a lot of knowledge about the country and all of the possible sites. Also Access was very responsive to any questions we had.”
January 19, 2015
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful. Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services. Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”
January 19, 2015
“Very knowledgeable, excellent customer service, and committed to providing a great travel experience to customers and giving back to the people of Tanzania.”
January 19, 2015
“Very professional company. They offered personalized attention from the beginning. I liked that they have a presence in USA and Tanzania. Casey was very responsive and really tailored my trip according to what I wanted to see/do.”
December 18, 2014
“The best operator with excellent knowledge of Tanzania. They cater to your wishes and execute it well.”
December 18, 2014
“Excellent! Good advice and suggestions were made about where to go and what to see and do. Overall, a very well organized agency that provided relevant information when planning an “out of the ordinary” trip! Staff members were readily available to answer questions and make suggestions. Our trip went off without a hitch! Very, very well organized and was extremely impressed with every aspect of this company!! I would recommend to anyone interested in booking a safari to Tanzania to go thru A2T! The Guides we dealt with were wonderful!”
December 5, 2014
“My overall impression of Access 2 Tanzania is excellent. Casey was incredibly helpful when planning the trip, and our guide Alex was great. Both Alex and Casey were very professional, listened to our wants and needs, and really worked hard to create the best possible experience for my dad and I.”
December 5, 2014