A beautiful country and amazing safari guide
Elly was absolutely amazing. He demonstrated sincere care for as customers and was always wanting to please us. He was always patient, kind, and knew the area extremely well. He wanted to make sure we didn’t miss any opportunity to experience something unique and special. Our conversations and what we learned from Elly were an unexpected bonus that greatly enriched our safari experience and our time in the country. He was also a lot of fun! We will miss him!
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”