A Dream Come True in Tanzania
Wilfred was extremely knowledge and we came home having learned so much about the wildlife and the parks. I loved that he would let us just sit and watch the lion prides and elephant herds. These moments are what were truly special – just being able to observe these beautiful animals in their natural habitat. He knew that I loved the elephants, so would always stop so that we could capture our photos. It was my husband’s birthday, and Wilfred went above and beyond to arrange a cake and birthday song during dinner, and caught it all on video for us – it was so special. Going on a safari has been a dream of mine since high school, and I have always had a love of African culture, so this was an amazing experience, to say the least.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”