A Truly Remarkable Experience
David was everything that Karen had said he would be, funny, personable, friendly, and quite knowledgable. David’s relaxed attitude and style fit with our needs just perfectly. He clearly has a passion for animals as he always seemed as excited as we were to see/experience an animal or a sunset or a sunrise. He never seemed to tire of our endless questions. He took us to village markets, walking us through the maize of stalls, speaking to everyone, giving us a taste of authentic Tanzania culture and life. He left no stone unturned and we were very grateful.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”