A2T and Willy exceeded expectations, over delivered, and made our trip a success!
Willy greeted us with a warm smile, hug and handshake the first time we met him. He was ALWAYS early and waiting for us. Willy was warm, caring, patient, and did an excellent job of positioning the vehicle to get the best photos while balancing that with respecting the animals. He also was a master at balancing the amount of time we spent watching animals with moving on to explore. I never felt rushed. His attention to detail was excellent. Right from the start ….having cold bottled water available in each of our water holders, he explained all the features of the vehicle including the awesome charging station, the bean bags for steadying our cameras, and every day we started with a clean vehicle. He was extremely knowledgeable, and I appreciated that he used the guide books when asked a question he needed to research further in order to answer our questions. We were so surprised when we checked into our room in Dar es Salaam and received a call from Willy to make sure we got there safely. He was such a professional and did an excellent job!
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”