“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”
“Access 2 Tanzania provide excellent service from the initial inquiries to returning home with unforgettable memories. The planning process felt very collaborative and productive. All participants were heard and had their questions answered. The choices of lodging and flow of the entire trip were comfortable and met all of our goals. Our group felt very supported and safe throughout the adventure. Because we were familiar with many other’s experiences, we had extremely high expectations and not only were they met, but were exceeded! Thank you to Karen and staff for the planning and guidance.”