Above and beyond
Fulgence not only was a great tour guide but he went way above and beyond expectations to make us happy. For example, he overheard me telling Aimee that I love exotic fruit and the next day he showed up in the jeep with some different types of bananas and custard apple. We mentioned to him that we wanted to try some of the local food and on the day back to Arusha he stopped at a small restaurant and we were able to eat traditional ungali porridge and barbequed meat. I also said I’d like a Tanzania soccer jersey and he found a local guy that sells them. These are just a few examples of little things he did to make us really happy besides just being a great guy and an unbelievable tour guide.
“Excellent staff. Casey was extremely responsive in planning the trip. I had certain things I did and didn’t want to do, he tailored our experience accordingly (and with keeping our budget in mind). The trip was perfectly proportioned, mostly because of him. Our guide on the ground, Wilfred, spent 12 days with us. We couldn’t have asked for someone better. We became comfortable companions, easily sitting together in silence over long drives or telling stories during dinner. He didn’t wait for us to ask something, he anticipated our needs. When he saw we didn’t finish our lunch boxes, he asked us what we liked and didn’t like. He made sure to relay the information to the hotels and we finished out lunches going forward. He saw I had an itch to get into the Wildebeest migration. Even though it was far away and our chances of finding it could be small, he made sure it happened. The staff set everything apart, especially when we compared it to our tour companies we saw in the area.”