Access2Tanzania travel company-don’t look any further when you have found the best!
Great! Great! Great! Everyone was so comfortable as you could tell Willy knew what he was talking about. On the first night, after arriving late at the airport, we were hungry and he suggested we stop for chicken at a curbside venue. We were so instantly trusting of him that we said “sure” and had such a good chicken meal sitting at a small table at almost midnight on our first visit to Africa! The safaris were awesome. He was well known by other tour company drivers and he said he had actually trained some of them. He found animals that some of us had trouble finding even while he was pointing right at them. He would let us have a few minutes to see them and then he would call on the radio and alert other drivers. His English was very good. If he didn’t understand something he was quick to ask for a translation to better understand. You could tell he was so willing to learn about us. He was very empathetic. Sylvia has a hearing deficit and was hesitant to say anything (I totally forgot about this!). Frank finally spoke up that Sylvia was having a hard/impossible time hearing what Willy was saying. From that moment on she sat in the front seat and Willy was very sensitive to the situation. Biggy was so great also. Fit right in with our group. Great chef!
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”