Alex is a great guide!
Alex is a very responsive, alert, interesting, and enjoyable to be with guide. He had an uncanny, in a good way, ability to spot animals. He was patient with us and quickly learned that we liked seeing more than just the large mammals. He made an effort to spot birds, insects and reptiles for us. He is knowledgeable about the animals and plants and easily shared information with us. His English is very good. He is likable. He has a respect for the animals and the land. We got along well, but he didn’t “fawn” over us – we liked that. He kept the vehicle clean and well stocked. He saw to our needs and there were no glitches with the lodgings. He was very professional.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”