Alex Helped Make My Dream Trip True!
I can’t say enough about how great Alex was. He was kind, thoughtful, humble, knowledgeable, funny, easy going, and seemed to anticipate what we wanted and needed. As a group of four women, we always felt safe. He gave us advice on how to handle different situations such as some of the more aggressive souvenir vendors which was perfect. Anne had been to Kenya and had seen four of the “big five,” so, daily, she told Alex, how she was expecting to see that fifth animal, a leopard. He handled all of our ribbing with grace, and we did indeed, get to see more than one leopard! How he could spot some of the animals was amazing. He was always very careful driving, too. I hated saying good bye to him!
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”