Willy greeted us with his warm smile and hugs and off we went on one grand adventure! He was a walking encyclopedia of nature and culture and was always kind and patient with our three generational Safari family! He even went out of his way to drive half a day to retrieve two lost pieces of luggage! He arranged so many cultural experiences for our group which were highlights! He made sure we saw a multitude of animals and outdid himself when it came to viewing the wildebeest migration! He was humorous and fun and he became part of our family! We all miss him!
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”