The Amazing Adventure in Tanzania
Our guide, David, helped to make the trip the amazing adventure that it was! We felt comfortable with him from the start. He was very knowledgeable about the area and the animals. He even looked up animals in his guide books to make sure he was right, or that he pronounced the names correctly. He went out of his way to find as many animals as he could for us. He also parked his vehicle so we could get the best spot for our pictures. He was funny, keeping us laughing a majority of the time. He was a good driver on the rocky roads that we encountered. He was also patient, taking us to stores and waiting for us so we could do some shopping, without ever complaining. David had a great personality and felt like a member of the family. I would highly recommend him for anyone who is planning on making this adventure.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”