Amazing and Unforgettable Experience!
I cannot say enough good things about Noel. Noel is really the main reason why our safari was perfect. He was prompt every morning and catered to all of our requests, answers all of our questions, and was extremely knowledgeable about the parks and the wildlife in the parks. We enjoyed eating our lunches with Noel and getting to know him. He went out of his way to make sure we were comfortable at each accommodation before he left for the evening. By the end of the safari, we considered Noel a friend of ours and plan on keeping in touch with him after our safari. Again, if anyone uses Access 2 Tanzania, they have to request Noel as their guide!
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”