Noel was the consummate professional! He was kind, always on time, always making sure that we were ok. He was a rock-star driver! We always felt completely safe & comfortable in his vehicle. He was exceptionally knowledgeable about the wildlife & made sure we had awesome animal sightings. From the moment he picked us up at JRO until he dropped us off at the Seronera airstrip, we had an amazing adventure because of Noel!
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”