Amazing guide to Tanzania’s wildlife and culture
Fulgence was helpful is teaching us some phrases is Swahili and his knowledge about the animals and birds was extraordinary. He knew right where to find the animals and got us so close so that we could see everything that we had hoped for. Fulgence assisted travelers find items that they had misplaced including one traveler who’s cell phone fell out of the truck and he used his phone to locate it in the middle of the Serengeti. He went way beyond what anyone would expect to help someone out.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”