Amazing Trip to Tanzania
Ray, was phenomenal. He has 14 years of experience and knows the area like his palm. It was amazing to see that he was more excited than us to see and observe Serengeti. He showed us pretty much everything there to see (e.g., lions, cheetahs, leopards, rhinos, wildebeest immigration), but more importantly, he deeply understood animal behavior and patterns. We not only had the chance to observe those beautiful animals in their natural environment but also learned a lot from him. Ray also has always been very respectful and caring of the animals. Occasionally, I saw guides cornering or unnecessarily disturbing an animal while competing with each other to make their clients happy. Ray never did that. Instead, he often took us to locations where we could observe a shy animal, like a cheetah, without any other safari Jeep around. He was also a wonderful person and an excellent company.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”