Amazing trip with an amazing guide and an amazing company.
We loved David. He was a great fit for our group. His sense of humor, knowledge, experience was amazing. We were very impressed by his ability to read our mood and adjust on the fly to provide the best experience possible. A couple of afternoons we were dragging, David noticed and adjusted by picking up the pace and eventually getting us back to the lodge a little earlier than we had planned in the day before. I loved how he made real efforts to show us specific things we wanted to see. Sometimes it was obvious he was making effort (like driving North to see the great migration) but other times it wasn’t so obvious (which was great). For instance, Melissa wanted to see water monitors so any time we cross a creek David would stop to look; but there was another time we took a short side-trip to an area that on a sunny day probably had a good deal of monitors; however it wasn’t a sunny day and David likely knew we wouldn’t see anything but he made the effort all the same. To me, it showed that he understood what we wanted and tried his best to make it happen for us.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”