Awesome guide provides 10/10 safari experience
Joachim was a fantastic guide. This was my third safari (first was in Uganda in 2013, second in Kenya 2015, with other companies). My prior two safaris had fine guides, we saw all the animals we wanted to see, but it was more a punch the clock attitude, not much chatting, and no “extra” info. Joachim, in contrast, was very friendly, always present with us — answering questions, adding information about animals we were seeing or the parks and their history, and also giving us quiet time when we were tired. He never took personal calls in front of us or otherwise seemed distracted.
Joachim was also very knowledgeable about the parks, animals, and Tanzanian history. We enjoyed learning from him. He was attentive to when we wanted to spend more time observing animals and when we were ready to move on. He was also a very safe and good driver!
Most of all, Joachim was friendly, genuine, and really looked out for us. For instance, when we flew out of Manyara, Joachim waited at the airport until our flight departed.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”