Awesome trip with Access 2 Tanzania and Raymond!
Our guide, Raymond, was the highlight of our trip. When you are traveling to a country such as Tanzania with the goal of seeing lots of wildlife, your trip is completely dependent on your tour guide. We really lucked out to get a courteous, knowledgeable, and fun guide in Raymond. We felt completely safe as he was a very good driver and we saw so much wildlife as Raymond was often the one that would spot the animals. One of the days, Raymond was the one that spotted a cheetah with five cubs on a hunt and notified other tour guides so others could see the amazing action that we were watching. We felt that we had not only a guide, but a new friend in Raymond.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”