Awesome trip to Tanzania!
Noel was absolutely amazing. He is very knowledgeable, polite, professional, and at all times had our best interests in mind. Several times during our visit, he went out of his way to ensure we saw all the best sites and animals. He was very helpful ensuring that we had everything we needed/wanted during the entire trip, including check in/check out at hotels, lodges, etc. If/when we go back to Tanzania, we will definitely request to have Noel as our guide. He is top notch!
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”