Best Guide In Tanzania
We feel we got the best guide in Tanzania. Every day, Mr. Maningo asked us what we wanted to see, and then he would find it. He loves to laugh and joke. He left his wife and newborn child in the hospital to fulfill his obligation to us. He knows how to network with other drivers to find the great sights of the Serengeti. He has the patience of Job in tracking and waiting; he is sensitive about when we want to continue watching something and when we had enough. He is mature and very experienced. When we got a flat tire, he changed it with minimal fuss (fortunately no lions about!). If he ever gets vexed, he doesn’t show it. If we wanted to head out at sunrise or be the last straggler out of the crater to catch the rhinos, he was agreeable. A great person to spend a week with.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”