Beyond expectations
Danny met us at Kogatende airport and we hit it off right away. He’s funny and enthusiastic and driven. We talked over our packed lunches about the animals, the food, and everything else. I realize that a lot of wildlife viewing is dependent on luck and patience but undoubtedly, Danny’s skills and intuition got us those dream sightings. After a while, we began joking – We have another wish…. – feeling like we just had to ask and he would make it happen. We are very grateful, and feel very blessed.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”