We are so grateful to Fulgence, our guide for the two weeks we were on safari. He was quite informed on the history of Tanzania and the cultures of the many tribes of the country; his thorough knowledge of the flora and fauna of each of the regions we visited, his keen insights into the habitats and movements of the animals, and his incomparable sense of delightful humor and patience in dealing with us as guests in his country, not only made each day such a pleasure to look forward to, but also wonderful evenings to talk about all that we had seen and learned. We cannot imagine what our safari might have been like without Fulgence’s daily presence and guidance.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”