David to the rescue
David was outstanding. He immediately went into action when he realized that we needed assistance with walking and accessing the truck. By the second day, he had procured a wheelchair and step stool to overcome these obstacles. He also coordinated with the staff at the camps and lodges to make sure that all of our needs were met. Of course with his knowledge and experience we had many memorable animal sightings along the way, including the Great Migration in Central Serengeti.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”