My Dream Safari with Access 2 Tanzania
Wilfred was one of the best guides I have ever had. He had a wealth of knowledge about the country, the people, the parks, and the wildlife. He answered all our questions thoughtfully and was very articulate. He often showed us the bird or animal pictures from his guide book so that we could read more details. We enjoyed our safari with Wilfred and would highly recommend him to others. He is an excellent driver and that is important on the rough terrain in the parks. He was always very polite and made sure we were all comfortable each day before we set. Wilfred always told what the plan was for the day and made sure that plan was OK with us. He went out of his way to plan a tour day in Arusha for us at the end of our trip and that was very special! Most of all, we had fun on our safari!
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”