Everyone always claims “they had the best guide,” but WE really did!
Willy was a fantastic guide……very knowledgeable and personable; he focused on our safety, well-being and personal interests. He was a key element in making our trip great. We felt very fortunate to have Willy for our guide. He was very professional and also fun. He taught us a lot about Africa, its people, the wildlife and environment. We could tell he have a love of learning and teaching in a very fun way. He made a huge effort to support our interests and schedule.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”