Exceeded expectations
David did an outstanding job in helping us to have the best possible Tanzanian safari experience. He provided expertise and knowledge to see that our schedule fit best with the likely availability of the animals, maneuvered the vehicle so that we could obtain the optimal photographs, showed consideration & respect for other people and animals, offered assistance in moving luggage and other tasks, kept the vehicle in clean working condition, skillfully navigated rough unpaved & unmarked roads, worked long hours to satisfy our desire to maximize our time in the field…all while maintaining a pleasant demeanor. He drove over to help another vehicle that was stuck in mud, but only after first asking us whether it was all right. We felt like we were in competent hands. David is friendly and talkative but not overbearing. He is obviously very experienced, yet he often made it seem like he was just as thrilled as we were to spot a bird, cheetah, black mamba, dung beetle or birthing wildebeest.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”